Delivery, returns and exchanges

Delivery

 

Orders are processed as quickly as possible within a maximum of 3 days (excluding weekends and holidays).

You will be informed by e-mail of the shipment of your order and you will receive the tracking number of your package.

 

FROM BELGIUM

 

All deliveries will be made:

 

  • Free in store (Huy - Liège)
  • For free via Bpost:

Either relay point

At home

 

The indicative routing time is 24 hours.

 

FROM FRANCE

 

All deliveries will be made via Colissimo:

Either relay point: 5 €

Or at home: 5 €

 

The indicative routing time is 72 hours.

 

FROM THE NETHERLANDS, LUXEMBOURG, GERMANY, ENGLAND:

 

All deliveries will be made by the post office of the country concerned:

Either relay point: 5 €

Or at home: 5 €

 

FROM ITALY, SPAIN, DENMARK, SWEDEN:

 

All deliveries will be made by the post office of the country concerned:

Either relay point: 8 €

Or at home: 8 €

 

FROM ANOTHER COUNTRY

 

All deliveries will be made by the post office of the country concerned:

Either relay point: 12 €

Or at home:   € 12

 

Attention: customs fees can be applied during deliveries outside Europe. These costs are borne by the buyer.

 

 

Returns

 

Returns are free for France and Belgium . For other countries, items will be returned at the expense of the buyer to the following address:  

 

Factory Store
Rue Neuve 19
4500 Huy
Belgium

 

You have a period of 14 days after receipt of your order to return items that do not suit you and ask for a refund.

All you have to do is return the items in their original packaging and affix the return label. Once the items are received, you will receive a confirmation e-mail of return and the refund will be made within 15 days.

 

Returns are also possible in our shops (Huy and Liège).

 

Regarding the "outlet" part of our website, returns are at the expense of the buyer regardless of the country.

 

During periods of balance, returns are at the expense of the buyer regardless of the country.

 

 

Steps to follow to return an article :  

 

  1. Notify at info@factory-store.com that you wish to return one / several articles by mentioning the order number and the references of the product to be returned as well as the reason for this return. For France and Belgium, ask for a free return label.
  2. Paste the label obtained by return mail on the parcel to return and deposit it in a post office of your choice.
  3. We will proceed to the refund upon receipt of the package.

 

 

Trades

 

We do not make standard exchange of unsuitable items except in the shop.

To get a new size, another model or another color, you will need to re-order.