Delivery, returns and exchanges

Delivery

 

Orders are processed as quickly as possible in a period of 3 days (excluding weekends and holidays) max.

You will be informed by email of the shipping of your order and you will receive the tracking number of your parcel.

 

 

FROM BELGIUM

 

All deliveries will be made :

  • Free in store (Huy and Liège)
  • Free via Bpost :

At a relay point

At home

 

The indicative delivery time is 24 hours. 

 

 

FROM FRANCE

 

All deliveries will be made via Colissimo :

Via a relay point : 5 €

Or at home : 5 €

 

 

The indicative delivery time is 72 hours.

 

 

FROM THE NETHERLANDS, LUXEMBOURG, GERMANY AND ENGLAND

 

All deliveries will be made by the country concerned post service :

Via a relay point : 5 €

Or at home : 5 €

 

 

FROM ITALY, SPAIN, DENMARK, SWEDEN

 

All deliveries will be made by the country concerned post service :

Via a relay point : 8 €

Or at home : 8 €

 

 

FROM ANOTHER COUNTRY

 

All deliveries will be made by the country concerned post service :

Via a relay point : 12 €

Or at home : 12 €

 

Attention: customs charges may apply for deliveries outside Europe. These costs are borne by the buyer. 

 

 

Returns

 

Returns are free for France and Belgium. For other countries, items will be returned at the expense of the buyer at the following address: 

 

Factory Store
Rue Neuve 19
4500 Huy
Belgium

 

You have 14 days after receipt of your order to return the items you don't want and request a refund.

Simply return the items in their original packaging and affix the return label. Once the items received, you will receive an e-mail of confirmation of return and the refund will be endeans 15 days. 

Returns are also possible in our shops (Huy and Liège).

 

How to return an item :

 

  1. notify info@factory-store.com that you want to return one or more articles mentioning the order number and the reference of the product to be returned. For the France and the Belgium, ask for a free return label.  
  2. stick the label obtained by e-mail on the parcel to return and drop it in a position of your choice point.
  3. we will refund to the reception of the parcel.  

 

 

Exchange

 

We do not exchange of items that do not set apart in the shop.

To get a new size, another model, another color, simply place a new order.