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Terms and conditions

This document defines the General Terms and Conditions of Sale that apply to orders placed on the Factory Sotre website. This site mainly offers the purchase of shoes and derived products. By using this site, you agree to be bound by its terms and conditions. It is therefore important to read them carefully.



INFORMATION is a website which depends on the company SOLE TRADING SPRL whose head office is located Chaussée de Tirlemont 103 to 4520 WANZE in Belgium.


VAT number: BE0644655268.

Phone number: +32 85 31 34 13

Email address: [email protected]





On the site, for the purchase of an article, the consumer must add it to his basket. Then he must fill in the requested information, choose the method of payment and insert his promotional code if necessary.

The essential characteristics and the price of the articles are indicated on the pages containing the detailed description of the products. The "confirm order" button allows the buyer to confirm his order, which then becomes final, and a sales contract is thus concluded.


Factory Store will confirm each order by sending an e-mail to the buyer at the e-mail address indicated by the buyer at the time of purchase. This order confirmation will include the date of order, the product ordered, the purchase price, plus any delivery charges and delivery terms. The data recorded by the seller, as well as the order confirmation will constitute the proof of the contractual relations between the parties.

Factory Store makes all reasonable efforts to display the availability of products in real time on the site but could not be held responsible if a product was no longer available to honor the order made by the buyer.

The offer of sale is only valid while stocks last. However, the buyer will be informed within a reasonable time following his order, in case of unavailability of an article.

In this case, the order is canceled and the buyer will be refunded the sums paid.







Prices are quoted in euros and are only valid at the date of placing the order. Prices shown are final prices.


The price displayed does not include any delivery charges or the deduction of a voucher granted to the purchaser in a personal capacity.





The delivery costs are indicated during the finalization of the order.

Delivery costs vary depending on the geographical area of ​​the buyer.

These costs can not be disputed by the buyer as soon as he has necessarily read it when paying for his order.

Delivery is free for Belgium for purchases of a minimum of 60 €.


Warning : in the context of an international shipment, taxes and / or additional costs may be charged to the buyer upon withdrawal of his order. These fees are independent to Factory Store who will not take them at his expense.


Regarding shipping times, orders are processed as quickly as possible within a maximum of 3 working days. Factory Store will make every effort to have the order shipped as quickly as possible.


Deliveries made to Belgium are made via the carrier Bpost, with an indicative delivery time of 24 hours.


Deliveries made to France are made via Colissimo with a delivery time of 72 hours.


Items shipped outside of Belgium and France are subject to a longer shipping time and are shipped via Bpost. Delivery arrangements will be specific to the postal services of the country concerned.


Possible delays are not compensable.


Items are delivered to the address specified by the buyer when placing an order.

The carrier will arrive at this address between 8 am and 6 pm, on working days and will deliver the package to the addressee or to any other person present at the indicated address. In case of absence, a notice will be left at the delivery address. It will then be up to the buyer to contact the delivery service to agree either a new delivery date to the same address, a new delivery date to a new address, or a pick up at the post office. the closest. Failing to do this within 15 days of the date left by the deliveryman or if the user is absent during the new delivery, the order will be automatically returned to the seller, who will contact the buyer for schedule a new delivery of the order. In this case, additional shipping charges may be charged to the buyer.


The indicated delivery time is only indicative. His disrespect would not create any right to damages for the buyer.


The transfer of risks to the buyer takes place at the moment when the ordered items are made available to the carrier. Proof of this provision will be materialized by the control system used by the carrier.


NOTE : In case when placing the order, the customer sends an encoding error in his address, the parcel will be sent back to the original address. Factory Store disclaims all liability for any additional costs incurred in returning this package to the customer. A transfer of the value of shipping costs will be claimed again, otherwise the package will not be returned and the customer will be refunded. It will be the same for unclaimed parcels in relay points.


The customer can also ask to be delivered to the stores in Liège or Huy. In case of he does not appear within 6 months, Factory Store reserves the right to put back in stock the item from this order. NO REFUND OR COMPENSATION CAN BE CLAIMED FROM THE CUSTOMER




To place an order, the buyer has the methods of payment indicated when placing the order.

Online payment allows the buyer to settle his order via a bank server, in a secure environment.

The order validated by the buyer will be considered final only when the bank payment center has validated the transaction.


According to the choice of the Buyer:


  • PayPal
  • Visa - MasterCard
  • Maestro
  • Bancontact
  • ...


Factory Store makes every effort to ensure the confidentiality and security of data transmitted on the web and on its website. As such, the site uses a secure payment module type SSL (Secure Socket Layer).





The promo codes granted to the buyer are valid only during the period indicated and are for single use only.

To use the promo code, the value of the order must be at least equal to the amount of the discount. The difference between the amount of the coupon and the price of the order can be settled by any means of payment proposed. In case of total or partial return of the items of the order, the portion of the price paid through a coupon will not be refunded to the buyer but a coupon code equivalent to this amount will be generated again.

To apply a promo code to an order, the buyer must enter the code before the validation of the order.

If the buyer has a paper gift certificate, received in store, he can request via the email address [email protected] that this gift certificate is applicable on the website. To do this, the buyer must attach to his email a photograph of his gift voucher.

The validity of this coupon will remain the same.

The buyer will obtain a coupon code to use when finalizing his order.


The gift voucher is valid for one year from the date of issue. It is not refundable and can not be exchanged for cash.





The buyer has the right to withdraw from the present contract without giving any reason for its retraction, within a period of fourteen days and without costs (except those indicated in articles 7.4 and 7.7.). The withdrawal period expires fourteen days after the day when the buyer himself, or a third party other than the carrier and designated by the buyer, physically takes possession of the good or the last good in case of partial delivery.

FINAL SALES" items, i.e. items at -60% and -70%, cannot be returned or refunded. No gift voucher will be issued in exchange for this purchase if it is not suitable. The validation of this purchase makes it final.

To exercise the right of withdrawal, the buyer must notify Factory Store of its decision to withdraw the contract by means of a clear declaration sent to the following e-mail address: [email protected].


The buyer can also, if he wishes, use the return form below.


Model return form

(Please complete and return this form only if you wish to withdraw from the contract)

For the attention of Factory Store, rue Neuve 19, 4500 Huy, BELGIUM, +32 85 31 34 13, email: [email protected].


I / we (*) hereby notify / notify my / our (*) retraction of the contract for the sale of the property (*) / below

- Ordered on (*) / received on (*)
- Name of the consumer (s)

- Address of the consumer (s)

- Date

(*) Delete the mention useless


If the buyer makes use of his right of withdrawal, Factory Store will send an acknowledgment of receipt of the declaration by return mail.

To respect the withdrawal period, the buyer must send to the Factory Store his declaration of withdrawal before the expiry of the said period. If the buyer does not respect this deadline, additional costs will be charged.



Effects of the retraction


In case of valid withdrawal, Factory Store will reimburse the buyer for all payments received except delivery charges , with or without a deduction of return fees (see return condition), without delay and at the latest in a period of fourteen days from the day the Factory Store became aware of the buyer's declaration of withdrawal.


The buyer will have to:


Either return the articles to the following address:


Factory Store

Rue Neuve 19

4500 HUY



Either report the items in the store of your choice:


Huy (Belgium)

Liège (Belgium)


The goods must be returned without delay and, in any event, at the latest within fourteen days from the date on which the buyer has communicated his declaration of withdrawal.


For Belgium the return costs are free except for order where the kept amount is under below 60€ , sale items and for items listed in the "Outlet" or items which are discounted no matter the circumstances (black friday, cyber monday, midseason sales, etc.). They had to be returned at the expense of the buyer.

NOTE : To make that kind of return easier, the customer can ask for a return tag which will be discounted from the refund (5,90euros). This option is ONLY VALID FOR Belgium and France, no exception would be allowed.


The risks of return are borne by the buyer.


For more information, please see the section "Deliveries, returns and exchanges".


To return an article for free you must:

  1. Notify at [email protected] that you wish to return one / several articles by mentioning the number of the order and the references of the product to be returned. For France and Belgium, ask for a free return label.
  2. Paste the label obtained by return mail on the parcel to return and deposit it in a post office of your choice.
  3. Factory Store will refund upon receipt of the package.


For other countries, the costs and risks of return will be borne by the buyer. These fees depend on the charges applied by the carrier of the choice of the buyer.


Factory Store reserves the right to postpone the refund until they have received the goods.

All items must be returned unused, in their original condition. Items must be returned in their original packaging.

All shoes must be tested on a clean surface until the buyer is sure to keep them. The shoes must be returned without any trace. Shoes returned with damaged soles may not be accepted and returned to the customer.

No returns will be accepted if the returned items have been visibly used or damaged by the buyer and such use or damage renders the items unfit for sale.

Upon receipt of the package, Factory Store will judge the perfect condition of the returned merchandise.


When delivering an item in the store, the refund can not be made directly in cash but it will be made in the following days via the means of payment used during the online purchase.





Factory Store does not exchange standard items that are not suitable except in its shops in Huy and Liège.

To obtain a new size, another model, another color, it will be enough for the buyer to retake a new order.


If the model or size does not suit the buyer, he must contact within 14 days Factory Store customer service ([email protected] - +32 85 31 34 13) and the effects of the withdrawal will apply (7.3 - 7.4)

Items returned for exchange can not be visibly used or damaged by the buyer.





All claims regarding an order must be made as soon as possible after the delivery of the order.


All claims must be addressed:


  • by e-mail to the following address: [email protected] and include the references of the article concerned and the precise grounds for dispute.
  • by phone +32 85 31 34 13, reachable from Monday to Friday from 9h to 17h





In case of dispute over the application of these terms and conditions, Factory Store and the buyer agree to apply the Belgian law and give jurisdiction to the courts of the judicial district of Huy.


Since February 15, 2016, the European Commission has been offering consumers an online platform for out-of-court dispute resolution. Consumers can settle a dispute over an online order without the intervention of a court. The online dispute resolution platform is accessible via this url-link:





All items offered by Factory Store are subject to the legal guarantee of conformity. The Purchaser has two years to assert this guarantee from the date of delivery.
If the lack of conformity declared by the Buyer is proven, after expertise made, Factory Store may proceed to the repair or replacement of the Product. If this is not possible, Factory Store reserves the right to reimburse the Buyer.

Factory Store can not be held responsible for the misuse of items that may be made by the Buyer.




Factory Store is legally responsible to the Buyer for the proper performance of the contract concluded with him. However, the responsibility of Factory Store can not be held liable for the non-performance or improper performance of the contract concluded in case of force majeure, the occurrence of an event attributable to the Buyer or any inconvenience, unforeseeable and insurmountable damage inherent in the use of the Internet, including a break in service, an external intrusion or the presence of computer viruses.




Any information or personal information that the Buyer provides will be treated in accordance with the Privacy Statement. Factory Store agrees not to disclose this data to third parties. By using this website the Buyer accepts the treatment of information and information, and declares that all the information and information he has provided is accurate and truthful.

This information will only be used by the internal services for the processing of orders.




All texts, comments, works, illustrations and reproduced images are reserved under copyright, as well as intellectual property rights and for the whole world. As such and in accordance with the provisions of the Code of Intellectual Property, only the use is authorized for private use, subject to different provisions or even more restrictive code of intellectual property. Any total or partial reproduction of the site is strictly prohibited without prior agreement.