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FAQ's

How to pay my order ?
The payement of your order on our site can be made
By bank card : visa, mastercard…
maestro
Paypal
Bancontact
Promotion code
Can I obtain a refund ?
You benefit from a right to withdraw of 14 days. You just have to get in touch with our after-sales service info@factory-store.com And to notify your desire to be paid off. We shall proceed to the refund of articles returned in 14 days by the reception of these.
My product is damaged, what can I do ?
You have to, immediately, get in touch with us by e-mail info@factory-store.com So that our team can solve quickly this problem.
My order is wrong, what can I do ?
You have to, immediately, get in touch with us by e-mail info@factory-store.com So that our team can solve quickly this problem.
My product does not suits me, what can I do ?
It is important to get in touch with us before turning us your order so that we can communicate you the procedure of return.
It is possible to pay off an article within 14 days after reception of the parcel. Do not hesitate to look at the page " deliveries, returns and exchanges ". For France and Belgium the returns are free. The exchanges are possible only in shops.
Which are the prices and the delivery deadlines ?
Expenses and delivery deadlines depend on the country towards which the order must be sent. We do our utmost so that your parcel is delivered to you in 2 in 5 days according to the destination.
Meeting on the page " deliveries, returns and exchanges " for more precision.
I do not have news of my order ?
It sometimes happens that the delivery of your parcel meets certain obstacles. In this case, quickly warn us by e-mail via info@factory-store.com So that we can help you to localize it.
How are made the returns ?
1. Notify at info@factory-store.com That you wish to turn un/plusieurs articles by mentioning the number of the order and the references of the product to be turned. For France and Belgium, to ask for a free label of return.

2. Stick the label obtained by return of e-mail on the parcel to be sent back and to put down it in a point posts of your choice.

3. We shall proceed to the refund in the reception of the parcel.
The world shippings are possible ?
We deliver all over the world.? Expenses and delivery deadlines depend on the country of destination.? Meeting on the page " deliveries, returns and exchanges " for more precision.
How to follow my order ?
You can follow at any time your parcel, thanks to the number of tracking received by e-mail. Produce you on the site www.Bpost.be To consult the status of your parcel.
If you have any interrogation, do not hesitate to contact us by e-mail or by telephone.
How to know if my order is validated ?
In principle you have to receive an e-mail of confirmation of your order. Otherwise, do not hesitate to contact us.
Are there shops ?
At present 5 shops were born in Belgium. Meeting in the section " our shops " to discover their localization.
I would like to offer a gift voucher is it possible? ?
There is a column online gift voucher.
How to use my promotional code or my gift voucher ?
Nothing more simple to benefit from it, have to select one or several articles, insert your promotional code at the time of paying. The amount of this promotional code will deduct then immediately of the total of your basket.
Is an exhausted product going to return ?
Do not hesitate to leave us your e-mail address to be contacted during a possible restocking. You can also contact our customer service at the address info@factory-store.com.
I hesitate concerning the size, what can I do ?
Do not hesitate to contact our customer service via the social networks or our e-mail address. Our team will indulge itself to advise you.